Who we are
ForwardLoop is operated by Pillowcode Limited (“Pillowcode,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, apply for programs, or enroll as a student. If you have any questions, please contact us at forwardloopacademy@gmail.com.
What information we collect
We collect the personal information you choose to give us, which may include:
- Contact details: your name and email address when you apply, contact us, or create an account.
- Payment information: payment details are collected and processed by our trusted payment partners. We do not store full payment card details on our own servers.
- Communications: emails, messages, or support tickets you send us.
- Usage information: basic information about how you interact with our website, such as pages visited and device/browser type, which helps us improve the site.
How we use your information
We use the information we collect to:
- Provide, operate, and improve our programs and website.
- Process your application and enrollment.
- Communicate with you about your account, program updates, and support requests.
- Process payments through our payment partners.
- Understand how our website is used so we can improve the experience.
Payment partners
We work with third-party payment providers to handle transactions securely. These providers have their own privacy policies and security practices. We encourage you to review those policies when you make a payment. We only receive the information needed to confirm your enrollment and payment status.
Hosting and infrastructure
ForwardLoop is built on Lovable Cloud, which provides the hosting, database, authentication, and related infrastructure that power our website. Lovable Cloud manages the underlying platform security, server maintenance, and data storage. Pillowcode Limited is responsible for the content we publish and the data you provide through the application.
Cookies and analytics
We may use cookies and similar technologies to keep our site working properly and to understand how visitors use it. You can control cookies through your browser settings. If we use analytics tools, the data collected is used only to improve our website and is not sold to third parties.
How we keep your information safe
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. This includes using secure connections, access controls, and trusted service providers. However, no online service can guarantee complete security, so we encourage you to use strong passwords and keep your account details safe.
Data retention
We keep your personal information for as long as needed to provide our Services, meet legal obligations, resolve disputes, and enforce our agreements. If you would like us to delete your information, please contact us and we will handle your request in line with applicable laws.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To make a request, email us at forwardloopacademy@gmail.com. We will respond within a reasonable timeframe.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last updated” date. We encourage you to review it periodically.
Contact us
For questions about this Privacy Policy or our data practices, please contact Pillowcode Limited at forwardloopacademy@gmail.com.